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Exchanges and Returns

What can come back, what cannot, and exactly how to send it.

1

Ask on the website

Open Track order, enter your order number and phone number, and choose Request a return.

2

We approve it

We confirm within one working day and give you a return number beginning with RMA.

3

Pack and post it

Unworn, unwashed, tags on. Post it from any courier near you and keep the receipt.

4

Add the tracking number

Enter the courier and tracking number on the same page. Without it we cannot match your parcel to your order.

5

We check and refund

We check within 2 working days of it reaching us, then refund or send the replacement.

The short version

If the size is wrong, you can send most items back within 7 days of delivery, as long as they are unworn, unwashed and still carry their tags. We deliver your order ourselves, but we do not collect returns: you post the parcel back through any courier near you and give us the tracking number, and we take it from there.

What cannot be sent back

For reasons of hygiene, inner wear cannot be returned or exchanged once its hygiene seal has been opened. This is standard for inner wear everywhere and it protects every customer, including you. Please try inner wear on over your own clothing before removing the seal. Products this applies to say so clearly on the product page, before you buy, not after.

The one exception, and it always applies

If an item arrives damaged, faulty, or is not what you ordered, we will put it right whatever the item is, hygiene sealed or not. Tell us within 48 hours of delivery with a photograph. We refund in full including delivery, and we cover what it cost you to post it back.

How to send something back

  1. Ask on the website. Open the tracking page, enter your order number and phone number, and choose Request a return. Pick the items and tell us why.
  2. Wait for our approval. We confirm within one working day and give you a return number beginning with RMA.
  3. Pack it. Unworn, unwashed, tags on, in a parcel that will survive the journey. Write your return number on the outside.
  4. Post it from any courier near you. Any courier is fine. Keep the receipt.
  5. Give us the tracking number. Enter the courier name and tracking number on the same page. This is the step that matters: without it we cannot tell your parcel from anybody else's when it arrives.
  6. We check and refund. Once it reaches us we check it within 2 working days and refund or send the replacement.

Who pays the return postage

If you are sending it back because the size or the style was not right, the return postage is yours. If the fault is ours, damaged, faulty or the wrong item, we reimburse it along with your refund.

Refunds

Refunds go back the way you paid, within 5 to 7 working days of the parcel reaching us. Cash on delivery orders are refunded by bank transfer to an account in the name on the order.

Start a Return